FAQs

How do I place an order? When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’.  You can review the items in your cart at any time by clicking on the ‘Shopping Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.

How long will my order take to arrive? Most orders will ship in 5-7 days from the date of purchase. Please note however, that custom orders are made to order and may take longer up to 2 weeks from the date of order.

Do you rush orders? Yes, we do accept rush orders for an additional fee. Please email us directly for additional information.

How will I receive my order? Orders will be shipped via the Postal Service or FedEx for rush orders. 

Are all items on the website ready to ship? Some items are ready to ship. The production time on custom orders varies depending on the the item and may vary according to seasons. In general, custom orders are made to order and will ship approximately in 2 weeks from the date of order. Details are on the product description if the item is a custom order.

Can I place a custom order? Yes. All custom orders are made or reconstructed from high quality fabrics, materials and adornments. Therefore there are small quantities. If you would like to place a custom order for a specific design, please feel free to email us directly.

How will I know when my order has shipped? The Victoria Rose Collection will send an email when your order has been shipped with tracking number and details.

What forms of payment do you accept? We accept all major credit cards and Paypal, as listed on the shopping cart page. All payments are made through the shopping cart page and are SSL secured. All credit/debit card information is secured and encrypted. We do not see or store your credit card information.

Where is The Victoria Rose Collection located? We are an online boutique based out of the fashion capital of New York.

How can I contact you for additional questions? Please feel free to go to our Contact Page or email us at thevictoriarosecollection@gmail.com. Please allow 24-48 hours for a response.